Reference

Terms Conditions That Govern Your Use

These terms set out what you agree to when you open and use your jackpotgame account. They cover everything from how deposits through DANA, OVO, and GoPay are handled to what happens if you need to close your account or raise a dispute.

Account RulesPayment TermsDispute ProcessData HandlingWithdrawal Conditions

Browse the Lobby Read FAQ

POLICY CONTACT PATHS

How to Reach Us About These Terms

Got questions about a specific clause or need clarification on your rights? Our support channels handle terms-related enquiries alongside general account help. Reach out through whichever path suits you — response times are consistent across all three.

How These Terms Apply to You

jackpotgame Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account or continuing to use our platform, you confirm that you have read and accepted these terms in full. Availability of our services depends on local law and eligible regions — we make no claim that access is permitted everywhere. These terms are

1
governed by the jurisdiction under which we operate, and any clause found unenforceable in your region does not invalidate the remaining provisions. We may update these terms from time to time; when we do, the revised version is posted on this page with a new effective
2
date. Continued use after a revision means you accept the updated wording. If a change materially affects your rights or obligations, we will notify you via the email address linked to your account. You are responsible for keeping that contact information current. Deposits made through DANA,
3
OVO, or GoPay are subject to additional payment-processor terms set by those providers — we are not liable for delays or failures on their side. Withdrawals follow our internal verification steps before funds are released back to your registered wallet. Account holders must be of legal
4
age in their jurisdiction. One account per person; duplicate accounts may be closed and balances forfeited. We reserve the right to suspend or terminate accounts that breach these terms, with explanation provided via your registered email.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

We take your account data seriously. Below is a clear breakdown of how we store information, what cookies do on our site, how your account stays secure, how long we keep records, and what you can request from us. Each point ties directly back to a clause in these terms.

Data Storage

Your personal details and transaction history are stored on encrypted servers. We retain only what is necessary to operate your account, process payments through DANA, OVO, or GoPay, and comply with any applicable legal obligations in eligible regions.

Cookie Use

We use cookies to keep you logged in, remember your preferences, and understand how you move through the site. You can adjust cookie settings in your browser. Disabling certain cookies may limit functionality like saved payment methods.

Account Security

Your account is protected by your password and, where enabled, a one-time PIN sent to your registered phone number. We never ask for your password via email or chat. If you suspect unauthorised access, contact support immediately.

Data Retention

We keep account records for as long as your account is active, plus a period after closure as required by applicable regulations. Transaction logs tied to DANA, OVO, or GoPay deposits are retained for the same duration.

Your Rights

You can request a copy of the personal data we hold about you, ask us to correct inaccuracies, or request deletion subject to legal retention requirements. Submit these requests through live chat or email support with your account ID.

How to Request Changes

To update your registered email, phone number, or linked payment wallet, go to account settings or contact support. Identity verification may be required before changes take effect — this protects you from unauthorised modifications to your account.

Common Questions About These Terms

These are the questions we hear most often about our terms and conditions. Each answer points you to the relevant section or process so you know exactly where you stand.

You must be of legal age in your jurisdiction. We verify this during the account creation process. If we later determine you were underage at sign-up, the account will be closed and any remaining balance handled according to the relevant clause in these terms.

No. One account per person. If we detect duplicate accounts — same identity documents, same payment wallet, or matching device fingerprints — we reserve the right to close the extras and consolidate or forfeit balances as stated in these terms.

If a deposit does not reflect in your account, contact support with the transaction reference from your wallet app. We reconcile with the payment provider and, once confirmed, credit your account. Timelines depend on the provider's processing queue.

We post the updated version on this page with a new effective date. Material changes trigger an email notification to your registered address. Continued use after the update means acceptance. If you disagree, you may close your account before the new terms take effect.

Contact support via live chat or email and request closure. We will verify your identity, process any pending withdrawals to your registered wallet, and deactivate the account. Closure does not erase data we are legally required to retain.

We collect your name, email, phone number, payment wallet details, and transaction history. This data is used to operate your account, process payments, prevent fraud, and meet legal obligations. Full details are in our privacy policy, linked from these terms.

Yes. Submit a data deletion request through live chat or email with your account ID. We will remove what we can, but some records — especially transaction logs tied to DANA, OVO, or GoPay — must be retained for the period required by applicable law.

We notify you via email with the reason. Common causes include identity verification failures, suspected duplicate accounts, or breaches of these terms. You can respond to the notice and provide any requested documentation. If resolved, access is restored.

Yes. Before releasing funds to your registered wallet, we may request identity documents or proof of payment-method ownership. This is standard procedure outlined in these terms and protects both you and us from unauthorised transactions.

The complete terms are available on this page. Scroll through each section for the detailed wording. If any clause is unclear, contact support — they can explain how it applies to your specific account situation, including payment terms for DANA, OVO, or GoPay.

Terms Conditions That Govern Your Use

How to Reach Us About These Terms

Data, Cookies, Security and Your Rights

Common Questions About These Terms

01 What age do I need to be to hold an account?

02 Can I hold more than one account?

03 How do you handle disputes about my DANA, OVO, or GoPay deposit?

04 What happens if these terms change?

05 How do I close my account?

06 What data do you collect and why?

07 Can I request deletion of my personal data?

08 What happens if my account is suspended?

09 Are withdrawals subject to verification?

10 Where can I read the full legal text?

Related pages