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How We Handle Your Privacy

We collect only what we need to run your account and process your payments through DANA, OVO or GoPay. This policy explains what data we hold, why we hold it, and what control you have over it — written plainly so you can read…

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not just a document we post and forget. Below are the concrete practices we maintain to keep your account data handled properly. From encrypted connections to clear retention windows, each element works together so that your DANA, OVO or GoPay transactions and personal details stay under control.

Encrypted Connections

Every page on our platform loads over SSL encryption. When you send payment details or personal information, the data travels in an encrypted tunnel between your device and our servers — unreadable to anyone intercepting traffic on public networks or…

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. Analytics cookies help us understand which pages load slowly.

Account Security

Your password is stored as a hashed value — we cannot read it, and neither can anyone who accesses the database. If you forget your password, the reset process sends a one-time link to your registered email or phone.

Data Retention

We keep transaction records and account activity logs for the period required by applicable law in eligible regions. Once that window passes and your account is closed, personal identifiers are purged from active systems.

Third-Party Sharing

Payment processors handling your DANA, OVO or GoPay transactions receive only the data they need to complete the transfer. We do not share browsing behaviour or gameplay history with advertisers.

Requesting Changes

You can ask us to correct inaccurate personal details, restrict processing, or delete your data entirely. Submit the request via live chat, email or the account settings panel.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have a question about how we use your information, or you want to exercise a data right, these are the paths to reach us. Our support team handles privacy requests with the same priority as account or payment queries — no separate queue, no runaround.

Live Chat Open the chat widget from any page on our site. Tell the agent your request is privacy-related and they will route it to the data team. You can ask for a copy of your stored data, request corrections, or begin account deletion right there in the conversation.

Email Send your privacy request to our support email address listed in the site footer. Include the email or phone number linked to your account so we can locate your records. We acknowledge receipt and aim to action your request without unnecessary delay.

Account Settings Log in, go to your profile section, and look for the privacy tab. From there you can download your data summary, toggle marketing communications, or submit a deletion request directly without contacting support at all — the system handles it.

What This Privacy Policy Covers

jackpotgame Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with our platform — from the moment you open an account to when you request data removal. We process personal information you provide directly (name, email, phone number, payment details linked to DANA, OVO or GoPay) as well

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as information generated by your activity (login timestamps, device type, pages visited, transaction history). We do not sell your personal data to third parties. We share information only where required for payment processing, fraud prevention, or where local law demands disclosure to authorities. Your e-wallet transaction
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records pass through encrypted channels; we do not store full wallet credentials on our servers. Cookies and similar tracking exist to keep your session active and to remember your preferences — you can adjust cookie behaviour in your browser settings at any time. Data retention follows
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the minimum period needed for account operation and legal compliance. When you close your account and request deletion, we remove personal identifiers within the timeframe described in the data-retention section below. Access to our services depends on local law and is available where local law permits.
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If you are under the minimum age set by applicable regulations in your jurisdiction, you may not create an account. We update this policy when our data practices change — the revision date at the bottom of this page shows you when we last made edits.
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Continued use after a posted update means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data Rights

These are the questions we hear most often from account holders concerned about their personal information. If your question is not listed here, reach out via live chat or email and our team will respond directly.

We collect your name, email address, phone number and the payment method you choose (DANA, OVO or GoPay account reference). We also record the device type and browser you use at registration so we can flag suspicious login attempts later.

No. We store only a transaction reference and the last few digits of your wallet identifier for your own recognition. Full wallet credentials are processed by the payment gateway and never written to our database in readable form.

Log in, open your profile, and navigate to the privacy tab. Select the data export option. The system compiles a summary of your stored personal details and transaction history, then sends a download link to your registered email once ready.

Yes. Submit a deletion request through account settings or live chat. After identity verification via OTP, we begin removing personal identifiers from active systems. Some records may remain in encrypted archives until the legal retention window closes.

Only our payment processing partners (to complete your DANA, OVO or GoPay transactions) and, where required by law, regulatory or legal authorities. We do not sell or rent your data to marketing companies, advertisers or data brokers.

Cookies keep your session active and store layout preferences. Analytics cookies track page performance anonymously. You can disable non-essential cookies in your browser without affecting your ability to log in — only session cookies are strictly necessary for account access.

We post a revised date at the bottom of this page and may notify you via email or in-app message. If a change materially affects how your data is used, we describe the change explicitly. Continued use after the posted update date means acceptance of the new terms.

Game providers like Pragmatic Play or PG Soft receive session tokens and bet records needed to run the game. They do not receive your personal name, email or payment details. Their access is limited to what the game engine requires to function.

Go to account settings and toggle off the marketing communications option. Alternatively, click the unsubscribe link in any promotional email. Changes take effect immediately for email; SMS opt-out may take a short processing period depending on the carrier.

We send a one-time code to the phone number or email registered on your account. You enter that code in the chat or settings panel to confirm your identity. This prevents anyone else from requesting your data or deleting your account without your knowledge.

How We Handle Your Privacy

How We Protect and Manage Your Information

How to Reach Us About Your Data

Common Questions About Your Data Rights

01 What personal data does jackpotgame collect when I register?

02 Does jackpotgame store my full DANA, OVO or GoPay credentials?

03 How can I download a copy of all the data you hold on me?

04 Can I delete my account and have all data removed?

05 Who else sees my personal information?

06 How do cookies affect my privacy on this site?

07 What happens to my data if jackpotgame updates this policy?

08 Is my gameplay history shared with game providers?

09 How do I stop receiving marketing messages?

10 What identity verification is needed before you action a data request?

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