Reference

How We Handle Your Data and Account

This page covers the legal framework behind your jackpotgame account — what data we collect, how we store it, and what rights you have over your own information.

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jackpotgame How We Handle Your Data and Account
DATA AND ACCOUNT HANDLING

How We Protect What Belongs to You

Your account holds more than a balance — it holds personal data, transaction history, and session records. Here is how we handle each layer, who has access, and what you can do about it. Every point below is something you can verify or act on directly from your dashboard.

Data Collection Scope We collect your name, email, phone number, and payment identifiers when you register. Session data like device type and login timestamps are logged automatically. We never ask for information unrelated to operating your account or verifying withdrawals.
Cookie Use Cookies track your session state, prevent fraud, and power basic analytics. No advertising cookies run without your explicit opt-in. You can view and toggle cookie categories in your account settings under the privacy tab at any time.
Account Security Every login triggers a verification step — either OTP to your registered number or email confirmation. Failed login attempts lock the account temporarily. If you use DANA, OVO, or GoPay, wallet-side authentication adds another layer before funds move.
Data Retention Period Active accounts retain full data as long as the account is open. Once you request closure, we hold data only as long as local compliance requires — then it is permanently deleted. You receive confirmation once the process completes.
Your Right to Access and Correct You can request a copy of all personal data we hold on you. If anything is inaccurate — a misspelled name, outdated phone number — submit a correction request through account settings or via live chat and we update it directly.
How to Request Deletion Submit a deletion request through the data request form in account settings. We verify your identity, confirm any pending balance is withdrawn via DANA, OVO, or GoPay, then proceed with erasure. The process respects any legally mandated hold window.
LEGAL CONTACT PATHS

How to Reach Us About Policy Matters

Have a question about your data, want to request account deletion, or need clarity on how a specific policy applies to you? We keep multiple contact paths open so you can reach the right team without delay. Each channel below handles legal and policy queries directly — no generic queue, no runaround.

Team online

Live Chat

Open live chat from any page on the platform. Tell the agent your query is policy-related and they will route you to the data team. You can request transcripts of any conversation for your own records.

Email

Send your legal or data query to our support email address listed in your account dashboard. We aim to acknowledge receipt within one working day and provide a full response promptly after review.

Account Settings Request

Inside your account settings, use the data request form to submit formal access, correction, or deletion requests. This goes straight to the compliance team, bypassing general support for faster handling.

Common Questions About Our Legal Policies

Below are the questions our support team receives most often about data, privacy, cookies, account rights, and legal access. If your question is not here, reach out via live chat or the data request form in your account settings.

We collect your name, email address, phone number, and the payment identifiers tied to your DANA, OVO, or GoPay wallet. Device type and login timestamps are logged automatically for security purposes. We never collect data unrelated to running your account.

Yes. Go to account settings, open the data request form, and select 'Access My Data.' We verify your identity through an OTP step, then compile your records. You receive a downloadable file within a reasonable timeframe after verification.

Open account settings and submit a correction request, or tell the live chat agent what needs changing. We verify ownership through your registered phone or email, then update the record. You get a confirmation once the correction is applied.

Once you request closure, we retain data only for the period required by applicable law. After that window closes, your personal information is permanently deleted from our servers. You receive email confirmation when erasure is complete.

We do not sell your data. We share limited information only with payment processors (DANA, OVO, GoPay) to clear transactions, and with fraud-prevention services that protect your account. No marketing third parties receive your details without explicit consent.

We use session cookies for login state, security cookies for fraud prevention, and optional analytics cookies. You can toggle each category from the privacy tab in account settings. Disabling analytics cookies does not affect your ability to use the platform.

Access depends on local law and is available where local law permits. We do not make universal availability claims. If you can create an account and complete identity verification, your region is currently supported. Availability may change based on regulatory updates.

Payment data travels through encrypted channels. We never store your full wallet PIN or authentication token. Only transaction references and amounts are logged on our side for balance reconciliation and withdrawal verification purposes.

Use the data request form in account settings and select 'Legal Inquiry' as the category. Alternatively, send your query via email — the address is displayed in your dashboard under support contacts. We acknowledge receipt within one working day.

Yes, and we encourage it. Before deletion proceeds, confirm any pending balance is withdrawn to your DANA, OVO, or GoPay wallet. The deletion process only begins once your balance is zero or you confirm you forfeit remaining funds.

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